What Makes an iA Agent Different
An agent built on a shallow or ungoverned knowledge base is a liability - it can act confidently on the wrong information. Because iA agents draw from the same reranked, self-checked, attributed retrieval layer as everything else in the platform, their actions are grounded in the same accuracy and traceability guarantees.
Grounded, Not Generic
Every action an agent takes is traceable back to the source content that justified it.
Bespoke to Your Process
Agents are configured around your specific workflows, tools, and decision points, not a generic template.
Composable With Connectors
Agents can operate inside Claude and other connected platforms, or as standalone processes.
Human-in-the-Loop by Design
Configure where an agent should act autonomously and where it should hand off for review.
The Agents iA Custom Solutions
iA Custom
Bespoke RAG-based solutions using the full current feature set, with bespoke development to meet complex requirement needs \u2014 including the agent deployments below.
Deployment Examples
Support Triage & Response
Classify, prioritise, and draft responses to incoming queries using your documented product and support knowledge.
Operational Triage & Enrichment
Route incoming tickets or requests in seconds rather than minutes, automatically enriched with the relevant runbook, procedure, or reference material before they reach a human.
Developer Assistant
With sufficient reference material and configuration, an agent can assist with code development within your chosen environment.
Cross-Version Compliance Checking
Check content or clauses across multiple document versions, flagging where something has changed and whether it still complies - re-checking and correcting its own search before it answers.
Content Operations
Generate, review, and rank content variations against your existing source material, flagging what needs human sign-off.
Regulated Research & Verification
Verify claims against several regulated data sources before responding, for clients where a single-pass answer is not defensible enough on its own.
Autonomous Research for Decision Support
Longer-running agents for strategic decision support, investigation, or root-cause analysis, rather than instant question-and-answer.
Compliance & Consistency Automation
Check new content or communications against your standards, wording, and structural rules automatically.
Agents are the most advanced tier of iA - built on the same foundation as RAGaaS and Connectors, but configured to take action rather than only respond. Most clients start with RAGaaS or Connectors and move to Agents once specific workflows are well understood. See how it all fits together on the Platform page.